Maintenance Description
| Service option infos | Hardware Warranty | Silver Support | Gold Support |
|---|---|---|---|
| Hardware telephone support Europe CET 08:00 AM – 6:00 PM USA GMT -4 08:00 AM – 6:00 PM | ✓ | ✓ | ✓ |
| Software telephone support Europe CET 08:00 AM – 6:00 PM USA GMT -4 08:00 AM – 6:00 PM Singapore 08:00 AM – 6:00 PM | x | ✓ | ✓ |
| Support platform with ticket system 24/7, https://support.cubro.com/ | ✓ | ✓ | ✓ |
| Software Bugfixes | ✓ | ✓ | ✓ |
| Software feature upgrades and updates | x | ✓ | ✓ |
| Hardware replacement in advance, shipment within 2 working days | x | x | ✓ |
| Unit repair cost, except misuse | Free of Charge | Quote | Free of Charge |
Cubro customers receive a robust level of support from our expert technical team. Whether you have how-to questions, technical issues, or need ongoing information regarding an application; we give you fast, expert assistance. Amongst several of surveyed customers, Cubro support is consistently ranked above the industry average in customer satisfaction. Meeting customer’s need is our primary goal. Our business strives to build healthy relationships with our customers by identifying their needs and providing the best-possible solutions to them.
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