Support MAINTENANCE DESCRIPTION

SERVICE OPTION INFOSHARDWARE WARRANTYSILVER SUPPORTGOLD SUPPORT
Hardware telephone support
Europe CET 08:00 AM – 6:00 PM
USA GMT -4 08:00 AM – 6:00 PM
Software telephone support
Europe CET 08:00 AM – 6:00 PM
USA GMT -4 08:00 AM – 6:00 PM
Japan 08:00 AM – 6:00 PM
Support platform with ticket system 24/7,
https://support.cubro.com/
Software Bugfixes
Software feature upgrades and updates
Hardware replacement in advance, shipment within 2 working days
Unit repair cost, except misuseFree of ChargeQuoteFree of Charge

Cubro customers receive a robust level of support from our expert technical team. Whether you have how-to questions, technical issues, or need ongoing information regarding an application; we give you fast, expert assistance. Amongst several of surveyed customers, Cubro support is consistently ranked above the industry average in customer satisfaction. Meeting customer’s need is our primary goal. Our business strives to build healthy relationships with our customers by identifying their needs and providing the best-possible solutions to them.


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