The Challenge of Accurate Service Response Time Measurement
For service provider customers, a big part of satisfaction relies on service response time. Knowing the delay or round-trip information for each subscriber to the services is crucial for improving customer experience. However, service providers often have no control over internet services, which typically is over 70% of the overall delay of the session. A poor session round-trip time can have two root causes: the user side (inner delay) or the application side (outer delay).
Conventional delay measurement approaches always mix inner and outer delay values, resulting in pointless KPIs.
Cubro’s Innovative Inner Round-Trip Time Calculation
Cubro goes the extra mile by conducting an internal round-trip time measurement, precisely calculating the duration required for a data packet to traverse from the service provider network to the end device of the subscriber and back. This innovative mechanism effectively eliminates the impact of the unpredictable service response time associated with the World Wide Web, offering a genuine measure of the inner delay Key Performance Indicator (KPI). This advanced approach ensures a more accurate network performance assessment, contributing to enhanced optimization strategies.
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