Maintenance Description
Warranty and Support Description
| Service Option Infos | Warranty | Silver Support | Gold Support | Gold Support with 24/7 |
|---|---|---|---|---|
| Hardware telephone support during office hours | ✓ | ✓ | ✓ | ✓ |
| Software telephone support during office hours | x | ✓ | ✓ | ✓ |
| Support platform with ticket system 24/7, https://support.cubro.com/support/login | ✓ | ✓ | ✓ | ✓ |
| Software Bugfixes | ✓ | ✓ | ✓ | ✓ |
| Software feature Upgrades and Updates | x | x | ✓ | ✓ |
| In Advance replacement of Hardware, shipment within two (2) working days | x | x | ✓ | ✓ |
| Unit repair cost, except misuse | Free of Charge | Quote | Free of Charge | Free of Charge |
| 24/7 telephone support and email support | x | x | x | ✓ |
Cubro customers consistently rate our technical support above the industry average, reflecting our commitment to fast, reliable, and expert assistance. Our primary goal is to meet customer needs and deliver solutions that maximise network performance and efficiency.
We focus on building strong, lasting relationships with our customers by understanding their unique challenges and providing the best possible support for network visibility tools, network TAPs, packet brokers, and monitoring solutions.
Why Choose Cubro Support?
- Fast and responsive technical assistance
- Expert guidance from a specialised support team
- High customer satisfaction and proven reliability
- Tailored solutions to optimise network visibility and performance
Partner with Cubro and experience customer support that helps your network visibility tools work efficiently, reduces downtime, and enhances overall network performance.
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