Cubro has recently launched the new improved online customer support portal. The new support portal is a completely new design with up to date styling and additional features. The enhanced design will allow for a faster workflow for customers and support agents.
One of the main features of the new portal includes better email integration. Customers can directly answer on emails they receive from the support portal and this will be added automatically to the conversation.
You can quickly find the information you need with the updated search functionality. We have also included a new feature – knowledge base. The newly built knowledge base consolidates all the relevant information from Cubro which can be accessed conveniently by the customers at any time they want it.
Customers can access the support portal 24/7 from any device and gain greater transparency into the status of their support ticket. There is a better overview of the features and the portal is easier to use for agents as well which ensures a faster response to the customers.
The launch of the new portal speaks to our commitment to providing a more valuable, simplified and customer-centric environment for our customers. With the launch of the new support portal, we can serve our customers even better.
Here is the link to access the portal online https://support.cubro.com.
About Cubro Network Visibility
Cubro provides a comprehensive set of network visibility solutions that are efficient, cost-effective, and performance-oriented. With products that enable total network visibility into your traffic, we can enhance and support deployments in the Telecommunications, ISP, Data Centre, Enterprise, and Government spaces whether it be in virtualized or physical environments. Cubro will assist you in bringing your network performance and security monitoring efforts to their peak level and unlock valuable insights into your network traffic. The company has offices in EMEA (head office), APAC, Japan and North America. Cubro has ISO 9001 and ISO 14001 certifications. For more information, check our website www.cubro.com.